Pennyroyal Farm Otway Preserves – Terms and Conditions / Privacy Policy

About Us:

Thank you for visiting our online store: https://www.otwaypreserves.com.au/

Pennyroyal Farm Otway Preserves, an Australian, family owned business, are the manufacturer and distributor of small-batch premium hand-crafted preserves, chutney, sauce and relish.

You can shop our labels by clicking these links:

Pennyroyal Farm

Otway Preserves

Pennyroyal Farm Otway Preserves Nut Butters & Raw Honey

Our products feature locally sourced fruit and vegetables, and where possible we use 100% Australian ingredients. Please note that some of our products do use a small percentage of imported spice that we cannot source locally. We also stock a carefully selected range of nut butters, raw honeys and boiled lollies.

We never use artificial preservatives, additives, colours or corn syrup.  Our products are 100% Gluten Free.

The use by date on our preserves is 2 years from manufacture. Once opened we recommend that the preserves be refrigerated. Due to different fridge temperatures and a variety of storage options it is impossible for us to guarantee our preserves for a specified period of time AFTER they are opened. We can however advise that by storing an open jar with the cap tightly closed in your refrigerator, our preserves should last for several weeks without a problem.

We comply with Australian Consumer Law, and strive to provide premium quality of product and customer service. Here you will find details about our online shopping process including the refund and return or replacement of products.

Please consider your health status, allergies, dietary restrictions and tolerance to spicy products, before buying and consuming our products.

Please note that colours may vary due to natural ingredient variation. Some degree of settling will occur as no thickeners/emulsifiers have been used in the making of our products. Our products may contain traces of garlic, nuts, sesame seeds, soy, wheat and sulphites.

Please note: we have a flat rate of $10 shipping Australia wide (up to 5kg, anything above that may incur further charges) & a minimum purchase amount of $50.

Payment Methods & Delivery:
We use a professional shopping cart plugin that provides you with the opportunity to pay offline via direct deposit or online using direct deposit and your own internet banking, or with credit card payment (American Express, Master Card & Visa Card) via PayPal credit card portal or by logging in to your PayPal account.

Credit/debit card details are encrypted at all times will only be ‘live’ during the actual transaction. If you choose to check out as a guest for peace of mind and security you will be required to re key these numbers on any subsequent orders. We do not hold any credit card details.

If you choose to create a user account or subscribe to our mailing list you can be assured that we do not share your information with any external parties and you have the capacity to unsubscribe at anytime.

Alternative order method: 
Please email your order to info@www.otwaypreserves.com.au, including your name, delivery address, contact number and products you would like to purchase. We will send you an invoice and a reference number with our bank details. Once the funds clear we will send your order out immediately.

Delivery:  We use Australia Post Postal Services & Express Post Couriers to provide economic door to door delivery services to locations right across Australia.

Shipping: Normal shipping takes approximately 5 – 7 working days. All orders are processed within 24 – 48 hours except weekends and public holidays or special holiday shutdown periods (eg. Christmas & New Year, etc), pending on credit card authorisation.

If you may have any question on your order delivery, or for orders outside of Australia order, please email or give us a call: info@www.otwaypreserves.com.au or +61 3 5271 1226.

Refund or Exchange: 
We stand by our products quality and pricing. We aim to delight our customers and make every effort to ensure that the products that you order reach you in perfect condition, however, if you are not completely satisfied or delighted with your products ordered, we are happy to exchange or refund for you.

You may return any product ordered (must be un-opened/un-damaged goods in the original pack) within 14 days. We undertake to respond to all general enquiries within 14 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.

Privacy, Information Collection And Use, What And Why:

Using our online store:

When you use our online contact form or when you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

Email use, marketing newsletters:
With your permission, via a checkbox on our online contact forms, and through our business networking, we may send you emails about our store, new products and other updates or special offers. We respect your privacy.

Other ways you can find out about our latest news:

Facebook: https://www.facebook.com/Otwaypreserves/ 
    
Instagram: https://www.instagram.com/pennyroyal_farm/
#pennyroyalfarmotwaypreserves #pennyroyalfarmfyansford #otwaypreserves

How do you give consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing newsletters, we will ask for your consent. All of the contact forms on our website give you the option to opt-in/out at anytime.

How can you withdraw consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, by using our website contact form and selecting opt-out, by emailing us at info@www.otwaypreserves.com.au or by writing to Chris & Deb C/O- Pennyroyal Farm Otway Preserves, 310 Hamilton Highway, Fyansford, Vic, 3218


Disclosure of Personal Information:
We may disclose your personal information if we are required by law to do so. To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to personal information.

Copyright:

Pennyroyal Farm & Otway Preserves are our trademark. 


You can shop our labels by clicking these links:


Pennyroyal Farm

Otway Preserves

Pennyroyal Farm Otway Preserves Nut Butters & Raw Honey

Security:
The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, and actively monitor and maintain our web presence, we cannot guarantee its absolute security.

How is our store hosted – use of third party applications:
Our store is hosted on an e-commerce platform that allows us to sell our products and services to you. We have SSL encryption on our site. Payment gateway data is not stored on our website, only billing or shipping addresses, never cards. When you return to our website to make further purchases you will need to re-enter your payment details via PayPal, or login to your PayPal account, or request payment by direct deposit.


Website analytics and cookies – use of third party applications:
To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. This log data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s privacy policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Changes to this policy document:
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

Any further questions?

If you would like any further information please contact
Chris Horniblow & Deb Bryden-Horniblow – Phone: +61 3 5271 1226
Email: info@www.otwaypreserves.com.au 
Post: C/O- Pennyroyal Farm Otway Preserves, 310 Hamilton Highway, Fyansford, Vic, 3218

Thank you for visiting our online store: https://www.otwaypreserves.com.au/